Refund policy

RETURN AND REFUND POLICY — IBEX PERFORMANCE WEAR

Returns within 14 days

You have 14 days after receiving your order to request a return or exchange. Contact us at contact@ibex-engineered.com, stating your order number and the items concerned.

Condition of returned items

Trying items on is allowed. Items must not have been worn for everyday use or washed, must be free from odours and signs of use, and must still have their tags attached.

Return them carefully protected, in their original packaging if possible, and include proof of purchase.

Change of mind

You are responsible for return shipping costs. No administration or restocking fee is charged.

Size exchanges in Switzerland

For the first size exchange per order, you remain responsible for return shipping and IBEX covers shipping of the replacement item within Switzerland.

Exchanges are processed after the returned item has been received and inspected, subject to availability of the requested size. If that size is unavailable, we will offer a refund for the item.

Defective or damaged items, or an IBEX error

If the issue is due to a defect or an IBEX error, IBEX covers the return and replacement shipping costs. We will provide instructions before you send the item back. This procedure does not limit your statutory rights.

Discounted items and sets

Discounted items and sets may be returned under the same conditions.

For a complete set return, the refund corresponds to the amount actually paid for the returned items.

For a partial return, the set discount is allocated proportionally to the individual prices of the items at the time of purchase. The refund corresponds only to the portion actually paid for the returned item, not its list price.

How to return an item

Return address:
IBEX Performance Wear
Rue du Pont 5
1907 Saxon
Switzerland

We recommend using tracked shipping and keeping proof of postage.

Refunds

After receiving and inspecting your return, we will let you know how it is being processed.

Approved refunds are issued to the original payment method within 10 business days of approval. The time it takes for the refund to appear then depends on your bank.

If you have not received your refund 15 business days after approval, contact us at contact@ibex-engineered.com.

Personalised items and gift cards

Items made or personalised specifically at your request, and gift cards, are not covered by our commercial change-of-mind return policy, subject to applicable statutory rights.

Defects and IBEX errors remain covered.

Applicable statutory rights

These commercial terms do not limit any mandatory rights you may have.

For orders delivered in the European Union, the statutory 14-day right of withdrawal from receipt applies where provided for by applicable law. Mandatory rules on withdrawal, refunds and warranties take precedence over these terms.